Terms of Service

Last updated: 18 February 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and TechTeamUp ("we", "us", "our"), a company based in England, governing your use of the Bookoosh platform ("the Service") at app.bookoosh.com.

By creating an account or using the Service, you agree to these Terms, our Privacy Policy, Acceptable Use Policy, Cookie Policy, and Data Processing Agreement.

2. Description of Service

Bookoosh is a multi-tenant SaaS booking platform. Features include:

  • Customisable booking pages with availability management
  • Payment processing via Stripe Connect (Merchants are connected accounts)
  • Gift voucher creation, purchase, and redemption
  • Multi-location and multi-activity support
  • Customer management and booking history
  • Business analytics and revenue reporting
  • Embeddable booking widget
  • Point-of-sale (POS) interface for walk-in bookings

3. Platform Relationship and Agency

Bookoosh acts as a technology platform and payment facilitator, not as an agent, partner, or joint venture of any Merchant. The contractual relationship for each booking is between the Merchant and the End User. TechTeamUp facilitates this relationship by providing the technology platform and payment infrastructure.

Merchants are responsible for: the quality and delivery of their services; compliance with consumer protection law (including the Consumer Rights Act 2015); accuracy of activity descriptions, pricing, and availability; and any disputes with End Users regarding bookings.

4. Account Registration

  • Provide accurate business information and keep it updated
  • Maintain security of credentials; notify us of unauthorised access
  • Accept responsibility for all account activity
  • Not share credentials or create duplicate accounts
  • Ensure you have authority to bind your business to these Terms

5. Payments, Fees, and Stripe Connect

5.1 Payment Processing

Payments are processed through Stripe Connect. Merchants must connect a Stripe account and agree to Stripe's Connected Account Agreement. Card details are handled exclusively by Stripe; we never see or store card numbers.

5.2 Platform Fees

TechTeamUp charges a platform fee on each transaction processed through the Service, as specified in your pricing plan. This fee is deducted at the point of transaction before funds are transferred to the Merchant's Stripe account. Current fee rates are available on our pricing page and in your dashboard.

5.3 Payouts

Payouts to Merchants are handled by Stripe according to their standard payout schedule. We do not hold Merchant funds — they flow directly through Stripe Connect. Payout timing, bank details, and payout issues are governed by your agreement with Stripe.

5.4 Refunds and Chargebacks

Refunds: Merchants are responsible for their own refund policies. Refunds are processed through Stripe. The platform fee on the original transaction is not refunded unless otherwise agreed.

Chargebacks: Merchants are responsible for all chargebacks and associated Stripe fees. We may assist with chargeback evidence gathering where reasonably possible but are not liable for chargeback outcomes. Excessive chargebacks (above Stripe's thresholds) may result in account review or suspension.

5.5 Subscription Fees

Where applicable, Merchant subscription fees are billed in advance on a recurring basis. We may change pricing with at least 30 days' notice. Continued use constitutes acceptance. No refunds for partial billing periods except as required by applicable consumer law.

6. Acceptable Use

Subject to our Acceptable Use Policy. You must not offer illegal activities, process fraudulent payments, misrepresent your business, or interfere with the platform.

7. Data Processing

Merchants are data controllers for customer booking data. We process it as data processor per our DPA. Merchants must provide privacy notices and handle data subject requests.

8. Service Availability

We target 99.5% uptime monthly (excluding scheduled maintenance). We are not liable for missed bookings, lost revenue, or business disruption from downtime. The embeddable widget and public booking pages depend on third-party infrastructure and browser compatibility.

9. Intellectual Property

The Service is owned by TechTeamUp and protected by IP laws. You retain ownership of your business data, branding, and content. You grant us a limited licence to display and process your content for providing the Service. Feedback grants us a perpetual, royalty-free licence to use.

10. Limitation of Liability

  • Service provided "as is" and "as available"
  • No liability for indirect, incidental, special, consequential, or punitive damages
  • Aggregate liability capped at fees paid in the 12 months preceding the claim, or £100
  • No liability for: Merchant–End User disputes; Stripe payment failures; chargeback outcomes; third-party infrastructure

Exclusions: death/personal injury from negligence; fraud; liabilities that cannot be excluded under English law. Consumer Rights Act 2015 statutory rights unaffected.

11. Indemnification

Merchants indemnify TechTeamUp from claims arising from: Terms violations; data protection breaches; customer disputes; misrepresentation of services; tax or regulatory non-compliance.

12. Termination

Either party may terminate with reasonable notice. We may suspend immediately for material breach, fraud, or excessive chargebacks. Upon termination: outstanding Stripe payouts processed per Stripe's schedule; 30-day data export window; then permanent deletion. Surviving sections: 5, 9, 10, 11, 14, 15.

13. Dispute Resolution

Good-faith negotiation first (30 days). Business users: courts of England and Wales. EU consumers may use the EU ODR platform.

14. Force Majeure

Neither party liable for delays from events beyond reasonable control (natural disasters, pandemic, war, government action, infrastructure failures, DDoS attacks, Stripe outages).

15. Governing Law

Laws of England and Wales. Consumer rights to bring proceedings in your country of residence unaffected.

16. Modifications, Severability, Entire Agreement

30 days' notice for material changes. If any provision is invalid, the remainder continues. These Terms plus Privacy Policy, Cookie Policy, AUP, and DPA constitute the entire agreement.

17. Contact

Tom Watts, Director · TechTeamUp · [email protected]